Terms of Service

Effective Date: December 1, 2025

Last Updated: February 10, 2026
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1. Introduction
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These Terms of Service ("Terms") govern your access to and use of the Pearl application, including all associated features, integrations, and services (collectively, the "Service"), operated by Pearl SAS, a French société par actions simplifiée, registered under SIREN number 941309171, with its registered office at 11 Rue Sauffroy, 75017 Paris, France, and EU VAT number FR87941309171 ("Pearl," "we," "us," or "our").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" or "your" shall include that organization.

If you do not agree to these Terms, you must not access or use the Service.

These Terms apply specifically to the Pearl application and platform. The Pearl marketing website (heypearl.ai) is governed by separate terms. For information regarding data collection on the marketing website, please refer to our Website Privacy Policy available at https://heypearl.ai/legal/privacy-policy.
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2. Eligibility
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The Service is intended for professional and business use only. By using the Service, you represent and warrant that:

(a) You are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is greater;

(b) You have the legal capacity and authority to enter into a binding agreement;

(d) Your use of the Service complies with all applicable laws and regulations in your jurisdiction.

Pearl does not knowingly provide the Service to, or collect data from, individuals under the age of eighteen (18). If we become aware that a user does not meet the eligibility requirements set forth above, we reserve the right to suspend or terminate their access to the Service immediately and without notice.
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3. Description of the Service
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Pearl provides an AI-powered platform designed for business teams. The Service enables users to, among other things:

(a) Connect and aggregate information from third-party integrations and data sources;

(b) Upload, store, and manage documents, notes, and other content within the platform;

(d) Push updates, data, and content to external platforms, including but not limited to customer relationship management (CRM) systems;

(e) Collaborate with other users within the same organization.

The specific features and functionalities available to you may vary depending on your subscription plan and the terms of your contract with Pearl.
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4. Accounts and Access

4.1 Account Registration

To use the Service, you must create an account by providing accurate and complete information as prompted during the registration process. You are responsible for maintaining the accuracy of your account information at all times.

4.2 Account Security

You are responsible for safeguarding the credentials used to access your account and for all activities that occur under your account. You agree to notify Pearl immediately at contact@heypearl.ai of any unauthorized use of your account or any other breach of security. Pearl shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Organizational Accounts

Where the Service is used by multiple users within an organization, the organization's designated administrator(s) may have the ability to manage access, permissions, and settings for all users within that organization's account. Users within an organization acknowledge that their administrator(s) may have visibility into their activity and content within the Service to the extent permitted by applicable law.
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5. Subscriptions and Payment

5.1 Contract-Based Subscriptions

Access to the Service is provided on the basis of a subscription as defined in a separate commercial agreement (the "Subscription Agreement") executed between you (or your organization) and Pearl. The Subscription Agreement governs the specific terms of your subscription, including scope of access, fees, payment terms, duration, and renewal conditions.

5.2 Precedence

In the event of any conflict between these Terms and your Subscription Agreement, the Subscription Agreement shall prevail with respect to the subject matter covered therein.

5.3 Changes to Pricing

Pearl reserves the right to modify its pricing. Any changes to fees applicable to your subscription will be communicated in accordance with the terms of your Subscription Agreement and applicable law, and will not take effect until the next renewal period unless otherwise agreed.
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6. User Content

6.1 Ownership

You retain all rights, title, and interest in and to any data, documents, notes, text, files, or other materials that you submit, upload, or otherwise make available through the Service ("User Content"). Pearl does not claim ownership of your User Content.

6.2 License Grant

By submitting User Content to the Service, you grant Pearl a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display your User Content solely to the extent necessary to provide and operate the Service and as described in these Terms. This license terminates when your User Content is deleted from the Service, subject to Section 6.4.

6.3 Responsibility for User Content

You are solely responsible for your User Content and represent and warrant that:

(a) You own or have obtained all necessary rights, licenses, and permissions to submit such User Content;

(b) Your User Content does not violate the rights of any third party, including intellectual property rights, privacy rights, or contractual obligations;

6.4 Content Shared Within Organizations

User Content shared within your organization (e.g., documents, notes, or other collaborative materials) may remain accessible to other members of your organization even after your individual account is deleted. You acknowledge that Pearl is not responsible for removing content that has been shared with or duplicated by other users within your organization.
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7. Third-Party Integrations

7.1 Connection to Third-Party Services

The Service allows you to connect to and exchange data with third-party platforms and services ("Third-Party Services"). By enabling an integration with a Third-Party Service, you authorize Pearl to access, retrieve, and transmit data between the Service and the relevant Third-Party Service on your behalf and in accordance with the permissions you grant.

7.2 Third-Party Terms

Your use of any Third-Party Service is governed by that third party's own terms of service, privacy policies, and other applicable agreements. Pearl is not a party to and assumes no responsibility for the terms, practices, or actions of any Third-Party Service.

7.3 No Endorsement or Warranty

Pearl does not endorse, guarantee, or assume any responsibility for the accuracy, reliability, or availability of any Third-Party Service. Pearl shall not be liable for any loss or damage arising from your use of or reliance on any Third-Party Service, including any data loss or corruption resulting from an integration.

7.4 Google API Services

If you choose to connect your Google account to the Service (including Gmail or Google Calendar), the following provisions apply in addition to the general terms set forth in this Section 7:

7.4.1 Scopes and Data Accessed

Pearl requests read-only access to your Google data.
The specific OAuth scopes and data fields accessed are as follows:
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(a) Gmail
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Pearl accesses and stores the following data from your Gmail account:

Email ID and Thread ID
Subject line
Sender, Recipients, Cc, and Bcc
Date
Body content (text)
Email type (sent or received)

Pearl does not access or store email attachments.
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(b) Google Calendar
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Pearl accesses and stores the following data from your Google Calendar:

Event ID and Calendar ID
Title and Description
Location
Start Date/Time and End Date/Time
All-day event indicator
Timezone
Event status and visibility
HTML link to event
Meeting URL (if applicable)

7.4.2 Purpose of Access

Pearl accesses Google data solely to provide you with user-facing features within the Service, including:

(a) Displaying and organizing your email communications and calendar events within the Pearl interface;

(b) Generating AI-assisted summaries, insights, and suggested actions from your emails and calendar events;

(d) Synchronizing relevant information with your CRM or other connected platforms at your direction.
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7.4.3 Data Storage and Retention

(a) Google-derived data is stored on Pearl's secure infrastructure;

(b) Gmail data is retained until you disconnect your Gmail integration, at which point it is deleted;

(c) Google Calendar data is retained until you disconnect your Google Calendar integration, at which point it is deleted;

(d) Upon deletion of your Pearl account, all Google-derived data associated with your account is permanently deleted, subject to Section 11.1.

7.4.4 Data Sharing

(a) Pearl does not sell, rent, or lease Google user data to any third party;

(b) Pearl does not use Google user data for advertising purposes or to serve advertisements;

With service providers and subprocessors acting on Pearl's behalf and subject to appropriate data processing agreements, solely to provide and maintain the Service;
Where required by applicable law or legal process;
With your explicit consent;

(d) AI processing of Google data is performed solely to provide user-facing features as described in Section 7.4.2 and Section 9. Pearl does not use Google user data to train general-purpose AI models.

7.4.5 Disconnection and Deletion

You may disconnect your Gmail or Google Calendar integration at any time through your account settings within the Service. Upon disconnection:

(a) Pearl will immediately cease accessing new data from the disconnected Google service;

(b) All previously synced data from that Google service will be deleted from Pearl's systems;

Revoking Pearl's access via your Google Account settings (https://myaccount.google.com/permissions) will also trigger disconnection, but we recommend disconnecting within Pearl first to ensure complete deletion of synced data.

7.4.6 Limited Use Disclosure

Pearl's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Acceptable Use
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You agree not to use the Service to:

(a) Violate any applicable local, national, or international law or regulation;

(b) Infringe upon or misappropriate the intellectual property, privacy, or other rights of any third party;

(c) Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable;

(d) Distribute malware, viruses, or any other malicious code through the Service;

(e) Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service;

(f) Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure;

(g) Use the Service to send unsolicited communications, spam, or other forms of unauthorized messaging;

(h) Use the Service for any purpose that is fraudulent or deceptive;

(i) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;

(j) Scrape, mine, or extract data from the Service through automated means, except as expressly permitted by Pearl in writing;

(k) Resell, sublicense, or otherwise commercially exploit the Service without the prior written consent of Pearl;

(l) Use the Service in any manner that could damage, disable, overburden, or impair the Service.

Pearl reserves the right to investigate and take appropriate action against any user who, in Pearl's sole discretion, violates these acceptable use provisions, including suspension or termination of access to the Service and reporting to applicable law enforcement authorities.
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9. Artificial Intelligence

9.1 AI-Generated Outputs

The Service utilizes artificial intelligence technologies to generate outputs, including but not limited to summaries, suggestions, drafts, and data analyses ("AI Outputs"). AI Outputs are provided on an "as is" basis and are intended to assist, not replace, professional judgment.

9.2 No Guarantee of Accuracy

Pearl does not warrant that AI Outputs are accurate, complete, current, or error-free. You acknowledge that AI-generated content may contain inaccuracies, omissions, or biases, and you are solely responsible for reviewing, verifying, and validating any AI Output before relying on it or using it in any decision-making process.

9.3 Use of Data for AI Processing

To provide AI-powered features, the Service may process User Content and data retrieved from Third-Party Services. Such processing is performed in accordance with our Privacy Policy (Section 12) and applicable data protection laws. Pearl does not use your User Content to train general-purpose AI models unless you have provided explicit, separate consent.
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10. Intellectual Property

10.1 Pearl's Intellectual Property

The Service, including its software, design, architecture, documentation, branding, trademarks, logos, and all related intellectual property rights, is and shall remain the exclusive property of Pearl or its licensors. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to access and use it in accordance with these Terms and your Subscription Agreement.

10.2 Feedback

If you provide Pearl with any suggestions, ideas, improvements, or other feedback regarding the Service ("Feedback"), you acknowledge that Pearl is free to use, incorporate, and exploit such Feedback without restriction, compensation, or obligation to you. You hereby assign to Pearl all rights, title, and interest in such Feedback.
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11. Account Termination and Data Deletion

11.1 Termination by You

You may request the deletion of your account at any time by contacting Pearl at contact@heypearl.ai or through the account settings within the Service. Upon account deletion:

(a) Your account and associated personal data will be permanently deleted from the Service, subject to any legal retention obligations;

(b) Content that you have shared within your organization (e.g., documents, notes, or collaborative materials) may remain accessible to other members of your organization;

(c) Data that has been transmitted to Third-Party Services via integrations prior to deletion will not be affected and remains subject to the terms of those Third-Party Services.

11.2 Termination by Pearl

Pearl reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if:

(a) You breach these Terms or your Subscription Agreement;

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(b) Your use of the Service poses a security risk or may cause harm to Pearl, other users, or third parties;

Where reasonably practicable and not prohibited by law, Pearl will provide notice prior to termination and afford you a reasonable period to retrieve your data.

11.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including, without limitation, provisions regarding intellectual property, limitation of liability, indemnification, and governing law) shall survive.
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12. Privacy and Data Protection

12.1 Data Controller

Pearl SAS acts as the data controller for personal data processed in connection with the Service, unless otherwise specified in a separate Data Processing Agreement ("DPA"). A DPA is provided to each customer as part of their Subscription Agreement. If you have not received a DPA or wish to request one, please contact Pearl at contact@heypearl.ai.

12.2 Data Collected Through the Service

In the course of providing the Service, Pearl may collect and process the following categories of personal data:

(a) Account information: name, email address, professional role, and organizational affiliation;

(b) Usage data: activity logs, feature usage, timestamps, and interaction data;

(d) Integration data: data retrieved from or transmitted to Third-Party Services at your direction;

(e) Technical data: IP address, browser type, device information, and similar technical identifiers.

12.3 Purposes of Processing

Personal data is processed for the following purposes:

(a) Providing, maintaining, and improving the Service;

(b) Managing your account and authenticating your access;

(d) Communicating with you regarding the Service, including service notifications and support;

(e) Ensuring the security and integrity of the Service;

(f) Complying with applicable legal obligations.

12.4 Legal Basis for Processing

Processing is carried out on the following legal bases under the General Data Protection Regulation (EU) 2016/679 ("GDPR"):

(a) Performance of a contract: processing necessary to provide the Service in accordance with your Subscription Agreement;

(b) Legitimate interest: processing necessary for the security, improvement, and proper functioning of the Service;

(d) Consent: where required, processing based on your freely given, specific, and informed consent.

12.5 Data Retention

Personal data is retained for the duration of your use of the Service and thereafter only as necessary to comply with legal obligations, resolve disputes, or enforce agreements. Specific retention periods are as follows:

(a) Account data: deleted upon account deletion, subject to legal retention requirements;

(b) Usage and technical data: retained for a maximum of twenty-four (24) months;

(c) Content data: deleted upon account deletion, except for content shared within your organization as described in Section 6.4 and Section 11.1(b).

12.6 Data Sharing

Pearl does not sell personal data. Personal data may be shared with:

(a) Service providers and subprocessors acting on Pearl's behalf, subject to appropriate contractual safeguards;

(b) Third-Party Services that you have chosen to integrate with the Service;

12.7 International Data Transfers

Where personal data is transferred outside the European Economic Area, Pearl ensures that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

12.8 Your Rights

In accordance with applicable data protection laws, including the GDPR, you have the right to:

(a) Access your personal data;

(b) Rectify inaccurate or incomplete personal data;

(d) Restrict or object to the processing of your personal data;

(e) Receive your personal data in a portable format;

(f) Withdraw consent at any time, where processing is based on consent;

(g) Lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) or another competent supervisory authority.

To exercise any of these rights, please contact Pearl at contact@heypearl.ai.

12.9 Security

Pearl implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Pearl has successfully completed a SOC 2 Type II examination, which independently validates the design and operating effectiveness of its security controls over an extended period. For additional information regarding Pearl's security practices, certifications, and compliance posture, please refer to our Trust Center at https://trust.heypearl.ai.
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13. Disclaimer of Warranties
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

PEARL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. PEARL MAKES NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI OUTPUT OR ANY CONTENT OBTAINED THROUGH THE SERVICE.
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14. Limitation of Liability

14.1 Scope of Limitations

To the maximum extent permitted by applicable law, including the French Civil Code:

(a) Pearl shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability;

(b) Pearl's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total amounts paid by you (or your organization) to Pearl under your Subscription Agreement during the twelve (12) months preceding the event giving rise to the liability;

(c) The limitations in this Section apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Pearl has been advised of the possibility of such damages.

14.2 Exclusions Under Mandatory Law

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law. In particular, and in accordance with French law, the limitations set forth in Section 14.1 shall not apply to:

(a) Liability for fraud (dol), wilful misconduct (faute intentionnelle), or gross negligence (faute lourde);

(b) Liability for personal injury (atteinte à l'intégrité physique);

(c) Any liability that, if excluded, would deprive an essential obligation of the contract of its substance within the meaning of Article 1170 of the French Civil Code (obligation essentielle).

14.3 Proportionality

The limitations of liability set forth in these Terms reflect a reasonable allocation of risk between the parties, taking into account the nature of the Service, the fees paid under the Subscription Agreement, and the availability of insurance. The parties acknowledge that the pricing of the Service has been determined in consideration of these limitations.
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15. Indemnification
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You agree to indemnify, defend, and hold harmless Pearl, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) Your use of the Service;

(b) Your User Content;

(d) Your violation of any applicable law or regulation;

(e) Your infringement of any rights of a third party.
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16. Modifications to the Terms
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Pearl reserves the right to modify these Terms at any time. If we make material changes, we will notify you by reasonable means, such as by posting a notice within the Service or by sending a notification to the email address associated with your account, at least thirty (30) days before the changes take effect.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
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17. Modifications to the Service
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Pearl reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. Pearl shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except as otherwise provided in your Subscription Agreement.

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18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles.

18.2 Jurisdiction

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France.

18.3 Amicable Resolution

Before initiating any legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of at least thirty (30) days following written notice of the dispute.

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19. General Provisions

19.1 Entire Agreement

These Terms, together with any applicable Subscription Agreement and Data Processing Agreement, constitute the entire agreement between you and Pearl with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

19.3 Waiver

The failure of Pearl to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Pearl. Pearl may assign its rights and obligations under these Terms without restriction.

19.5 Force Majeure

Pearl shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, cyberattacks, internet disruptions, or failures of third-party service providers.

19.6 Notices

All notices under these Terms shall be in writing and shall be deemed duly given when sent to the email address associated with your account (for notices to you) or to contact@heypearl.ai (for notices to Pearl).

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20. Contact Information
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For any questions or concerns regarding these Terms, please contact:
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Pearl SAS
‍11 Rue Sauffroy75017 Paris, France

Email: contact@heypearl.ai
Website: https://heypearl.ai
Trust Center: https://trust.heypearl.ai

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